Dear Customer: our website is currently out of service due to the COVID pandemic. Customers who have already placed orders online do not need to be alarmed, as we will continue to process them. We plan to make our website live again in 2 weeks time. Thank you for your understanding.

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FAQs

Delivery

what courier do you use for deliveries?

We use EMS, DHL and postal parcel to send most of our orders.

MFS-MOTOR FAIRINGS reserves the right to use discretion in any circumstance where it makes more sense to use an alternative delivery method.


How long does it take for delivery?

We currently offer 3 types of delivery service: express delivery for the most country (US or European) in 3-15 working days; stand delivery for the most country (US or European) in 7-25 working days; economic delivery (for the small parcel) for the most country in 15-50 working days.

I haven't received a dispatch email/email confirmation?

Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk as it will come from a no-reply email address. To ensure emails reach you, add the domain mfs-motor.com to your safe sender's list.


Can I track my item?

Yes. You will be sent a dispatch confirmation email as soon as your order has been shipped. This email will also contain your tracking number.

Please tracking order: Order Status


Do you deliver to PO Box addresses?

No. All of our couriers require a recipient signature to prove delivery of the item. This cannot be guaranteed at a PO Box address.


Do I have to pay customs import charges?

All prices do not include customs tax, customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

The customer must take full liability for any parcels returned to us due to unpaid customs charges. Postal charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.


The customs department of my country has asked me for further information. What should I do?

Each country has its own unique import procedures, which are subject to change. If you have an order held in customs then please contact our customer service team with your order number and tracking number, via email. We will do our very best to help resolve the matter as quickly as possible.




Payments:

I'm new, how do I order?

At MFS-MOTOR FAIRINGS.COM we go to great lengths to ensure your shopping experience is as easy and secure as possible.

Firstly you need to know your vehicle information, this can be your make, model, version and year.

Our comprehensive catalog system will look for the car parts for your section.

Use the Search or the menus to navigate to the part you need. Once you have found a part, check the fitment information to confirm it is the correct part for your vehicle. If in doubt feel free to contact our experienced customer service team.

Once you have finished shopping simply go to the checkout, choose the method of shipping you would like and continue to payment. If you are happy with the order, confirm the payment and the items will be dispatched to you.


Is it safe to order online?

Yes, we use industry-standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and card details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer.

Security checks are also made on all transactions, to ensure the authenticity of each card payment.

More about safely buying online.


Which cards do you accept?

We recommend you use PayPal Payment (*The best method with payment. Support to VISA and MASTER credit card, debit card, or bank account balance.)

With PayPal, you can send payment quickly and securely online. Through PayPal, you can pay with credit card, debit card, or bank account balance. Once your order is submitted, you will be redirected to PayPal's site where you could make the payment.


How do I apply a promotional code?

You can add a valid promotion code in the shopping cart.


Can I use a different payment method?

Yes. You can use PayPal, Credit Card online, Western Union or Bank Transfer.




Product

Can I get more information on a product?

We do try to give you as much information as possible on all of our products, however, if you require any additional information then please use the live chat, email, they will try to provide you with all the information you require.


How do I know if my order was successful?

You will receive an automated email to confirm your order has been received and is being processed.

order status to confirm again.


Order

Where is my order?

You can also find the tracking number on your order in My Account

You can also find the find tracking number inOrder Status


How can I make a complaint?

In the rare occasion we make a mistake we are more than happy to take all customer feedback. There is always room for improvement.


Contact Us

Is it possible to change the address/cancel or amend my order?

Due to the high volume of orders we receive, we have an automatic invoicing system. For any changes to your order, please call us immediately after placing the order. We can attempt to stop or amend your order with our dispatch team, if it is not possible, we will advise you on the next steps.

For any products bought on the website, you have a right to cancel without any reason whatsoever before the order shipped, but for customized product example bodywork fairing kits, you need to cancel in 48 hours after place an order, otherwise, we will deduction 20% of total amount as order compensation for the factory.


Can I have an update on my order status?

You can get an update on your order status by checking your order in your My Account section. You will need to sign in to access this area. If you purchase by guest, you can check by Order Status section.